Supporters

The International Workshop on Intelligent Service Management (ISM'10) is supported by:

* Swinburne University of Technology, Australia
* University of Leipzig, Germany
* BMBF InterLogGrid Project as part of the D-GRID Initiative, Germany
* BMBF Logistics Service Bus Project, Germany

1 Description

Service-oriented computing (SOC) has emerged as the most promising design paradigm for distributed information systems. SOC specifies services as the basic building blocks for autonomous business or technical functionality provides means of achieving a separation of concerns, supporting functions of both integration and infrastructure management and offers promising opportunities for organizing and managing IT infrastructures in dynamic business and information systems. With its set of design principles, architectural models and concepts and last but not least with its existing set of standards, it promotes adaptive service management concepts and flexible and re-configurable service provisioning. The vision of service-oriented computing is to capture business relevant functionalities of existing software systems as services and use service composition to form composite applications. While this vision has yet to be achieved in practise, in particular the application of intelligent systems and techniques promises significant advancements for an adaptive and reliable construction and management of service-oriented applications and systems.

The purpose of the workshop is to present and discuss recent significant developments at the intersections of service-oriented computing and intelligent systems and technologies, and to promote cross-fertilization of ideas and techniques between these fields. In particular, the workshop focuses on techniques from multiagent systems and artificial intelligence research for an automated construction and management of serviceoriented applications/composite services. This includes critical challenges such as agent-based service composition management, self-managed service compositions, intelligent management of service quality concerns, adaptive and reliable evolution and optimization of services.

The relation to ENASE 2010/ICSOFT 2010 is that, on the one hand, the conference addresses promising concepts such as service-oriented architectures, multi-agent systems, service science, management and engineering, and application integration technologies that are highly relevant for research in intelligent service management and on the other hand, would receive feedback and requirements from developments at the intersections of service-oriented computing and intelligent systems and technologies to enhance and validate current approaches.

2 Topics

In particular, we are inviting papers on the following topics:

• Service representation and formalization
  • Service modeling and analysis
  • Service design and engineering
  • Integrating business service models with electronic service models
  • Repositories and dictionaries for services
  • Semantic annotation of services and Service Level Agreements
• Intelligent service management and coordination
  • Intelligent techniques for determining quality requirements for service systems
  • Intelligent deployment, monitoring, control and exception-handling for service execution and delivery
  • Agent-based negotiation and management of service quality aspects
  • Intelligent Service Level Agreement lifecycle management mechanisms (development, negotiation, deployment, monitoring, compliance evaluation, termination)
  • Intelligent adaptation, evolution, and optimization of services and processes
  • Intelligent management frameworks and platforms for service-oriented computing
  • Intelligent service composition, orchestration, and choreography
  • Self-managed service compositions and processes that exhibit intelligent adaptive and autonomic properties
  • Integration and management of agent-based services and service-oriented agents
  • Resource models for intelligent management of specific QoS requirements
  • Intelligent management of the QoS mapping between business processes and the underlying SOA-based systems
  • Autonomic and intelligent QoS management in SOA-based systems
  • Services for managing decentralized services
  • Negotiation protocols for intelligent service management
  • Simulation and optimization of services
• Case studies and demos
  • Applications and case studies on intelligent service management
  • Innovative research prototypes and demonstrators
  • Empirical research on intelligent service management

3 Motivation

The workshop aims at bringing together researchers from different, though overlapping areas: serviceoriented computing and intelligent systems and technologies. The expected outcome is (1) a better understanding of the problem domains and their characteristics, (2) a critical discussion of recent approaches, models, methods, prototypes, and experiences with applying those in laboratory experiments and realistic scenarios, and (3) a deeper insight into the potential of applying principles of intelligent systems to serviceoriented computing and management of service-oriented systems.

4 Format and Duration

The workshop is planned as a full-day event for paper presentations and discussion. Depending on the overall schedule for workshops at ENASE 2010/ICSOFT 2010, we plan 3-4 session, 90 min. each, with paper presentations of 30 min. At the end of the workshop we plan a 30 min. discussion and identification of trends and research issues. On this basis we anticipate 8-11 accepted papers.

5 Potential Participants

The workshop aims at bringing together researchers and practitioners from two major communities: intelligent systems and technologies and service-oriented computing/systems. Related communities, also due to the problem domain, are, i.e., business process management, advanced planning/simulation/optimization systems, ubiquitous computing/Internet of things and services, management information systems, and grid systems.

6 Organization

6.1 Workshop Chairs

- André Ludwig, University of Leipzig, Germany
- Ryszard Kowalczyk, Swinburne University of Technology, Australia

6.2 Program Committee

Stanislaw Ambroszkiewicz, Polish Academy of Sciences, Poland
Youcef Baghdadi, Sultan Qaboos University, Oman
Jamal Bentahar, Concordia University, Canada
Jiangbo Dang, Siemens Corporate Research, U.S.A.
Schahram Dustdar, TU-Vienna, Austria
Mauro Gaspari, University of Bologna, Italy
Michael Gerndt, Technische Universität München, Germany
Dominic Greenwood, Whitestein Technologies, Switzerland
Sebastian Hudert, University of Bayreuth, Germany
Monika Kaczmarek, Poznan University of Economics, Poland
Paul Karänke, University of Hohenheim, Germany
Marek Kowalkiewicz, SAP Research, Australia
Joerg Leukel, University of Hohenheim, Germany
Mercedes G. Merayo, Universidad Complutense de Madrid, Spain
Carlos Müller, University of Sevilla, Spain
Manuel Núñez-García, Universidad Complutense de Madrid, Spain
Giovanna Petrone, University of Torino, Italy
Manuel Resinas, University of Seville, Spain
Mohammed Sellami, INT Telecom, France
Jun Yan, Wollongong University, Australia
Jun Shen, University of Wollongong, Australia
Basem Suleiman, NICTA, Australia
Irfan ul Haq, University of Vienna, Austria
Rainer Unland, University of Duisburg-Essen, Germany
Matthias Winkler, SAP Research, Germany
Jun Yan, University of Wollongong, Australia
Jian Yu, University of Adelaide, Australia

6.3 Reviewing Process

Each paper will typically be reviewed by three independent reviewers. As part of their evaluation, the reviewers will score submissions according to their contribution, originality/novelty, technical depth/merit, and quality of presentation.

6.4 Paper Submission

Please check the Paper Formats, Submission and Publication Guidelines.

7 History

The 1st International Workshop on Intelligent Service Management 2009 was held successfully as part of the SABRE 2009 (SOFTWARE, AGENTS AND SERVICES FOR BUSINESS, RESEARCH, AND E-SCIENCES) conference on 24 March 2009, Leipzig, Germany (https://sabreconference.wifa.uni-leipzig.de/frontend/index.php?page_id=591).

8 Contact

Dr. André Ludwig
Information Systems Institute, University of Leipzig
Grimmaische Str. 12, 04109 Leipzig, Germany
Phone: +49 341 9733732
e-Mail: ludwig@wifa.uni-leipzig.de
Web: http://www.iwi.uni-leipzig.de/uber-das-institut/team/andre-ludwig

Prof. Ryszard Kowalczyk
Faculty of Information and Communication Technologies, Swinburne University of Technology
PO Box 218 Hawthorn, Victoria 3122, Australia
Phone: +61 3 9214 5834
e-Mail: rkowalczyk@swin.edu.au
Web: http://www.it.swin.edu.au/centres/ciamas/tiki-index.php?page=rkowalczyk